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Rates relief options

We're here to help and work with you

No matter what your situation is, we can help by working together to find the best option for you to pay your rates.

If your household or business has been hit hard by Covid-19 we have rates relief options that might help you.

Payment plan

We can work with you on a suitable payment plan that works within your budget. Contact us on the form below

Defer your rates payment for up to 6 months

If it’s likely you'll still be in difficulty, you can ask to defer your rates.

This means no rates payment required for up to 6 months. No penalties will be applied but there will be low-interest payments at approximately 4.5% on the amount of rates deferred.

To apply, please use the online form below.

To apply to defer you rates, you must agree to the terms and conditions below

  • You will provide evidence of at least a 30 percent reduction in income for a period of at least one month compared to the same period in 2019 or 2020. This may include evidence from my/our bank, accountant or employer.
  • You have circumstances resulting from Covid-19, other than a 30% reduction in income, that should be taken into consideration to defer rates. I/We understand this is assessed on a case-by-case basis and agree to provide details.
  • You agree to a payment plan, up to 12 months, to pay my rates after the end of the 6 month deferment.
  • You agree interest will be charged during the 6 month deferral time frame. The interest charged (approx 4.5%) on the amount of rates deferred.
  • You will provide the evidence of income needed for my application within the agreed time frame when you contact me.

Rates rebate

You may be eligible for a rates rebate, here's more information on the rates rebate scheme

Rates remission

For the remission of rates, see the rate remissions information and application forms

We're here to help

For any rates assistance, we're here to help. Please contact our rates team on this form.

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