Please phone us for anything urgent, issues with essential services like drinking water, rubbish collection or to report animal control or excessive noise.
Phone 0800 653 800 or (+64 06) 867 2049 any time day or night - 24 hours a day, 7 days a week. If you phone outside our business hours our after-hours provider will assist you.
If you're hearing or speech impaired the New Zealand Relay Service can support you to call us
Contact us online
GDC Fix is a smartphone app, it's the easy way to report issues to us.
If you spot something in our district such as a pothole, vandalism, litter or damaged footpath, you can report it instantly to us from a mobile phone.
The app identifies the location using the phone's GPS. It sends us an email from your email address, includes details about the issue and a photo. The more information that's provided helps us to locate the issue and investigate.
For anything urgent like animal control or noise happening now, please phone us 24/7 on ph: 0800 653 800.
Install the app on your phone
Then to use the app to report something
Open the app
Tap 'Report it'
Pin the location on the map
Attach a photo
Fill in a few details and hit send.
You can also 'Check it' to see the progress of your report.
Our customer service counter hours are 9am - 4pm Monday to Friday
- Our main administration municipal centre is Awarua, 15 Fitzherbert Street, Gisborne.
We have a service centre:
- Te Puia Springs service centre - 4746 Waiapu Road, Te Puia Springs.
Office hours 9am - 4pm.
Our postal address is:
PO Box 747, Gisborne 4010, New Zealand
- When something needs fixing or our attention
- Or ask us a question
eFix - report it or get something fixed
We'll respond to your request during business hours.